Transcription might seem like an obvious thing to outsource and ‘offshore’. After all, ‘it’s only typing isn’t it? It’s not rocket science?’ And yet ‘onshoring’ has been in the news a lot lately, with both positive and negative slants. On the one hand, onshoring could boost the UK economy; on the other hand, the fact that it now ‘costs roughly the same’ to make noodles in China as it does in the UK, according to the recent news story about Symington’s Noodles bringing noodle production back from China to the UK, is an alarming indictment on the state of the UK economy. But it’s not just that companies feel they can now pay even lower wages to UK staff; it is also the rise an rise of wages in China, exchange rate fluctuations and shipping costs too.
So how does transcription fit into this discussion? Well, another recent argument for onshoring has been quality concerns. And this article about IT onshoring suggests a number of other important concerns too: “…time zone challenges, language and other communication issues, high turnover (up to 40% annually in some cases) in offshore locations, intellectual property and security risks (especially in unregulated countries like China), are just some of the unanticipated issues that have plagued offshore development.”
And a number of of those issues could also affect transcription – the obvious one is language. Unless English is a first language then there is no way that someone can provide top quality ‘general’ transcription i.e. interview transcription services and focus group or meeting transcription services. It is possible (though perhaps doubtful) that they can provide equal quality dictated notes, for example, but a conversation – full of idioms, homonyms, a wide variety of different technical terminologies – no.
So … if I’m suggesting you should keep your transcription ‘onshore’ then what about keeping it in-house? Surely keeping it as local as possible will minimise the problems? Well no, not necessarily. And this is where we come to the ‘just typing, not rocket science’ issue. It’s true – it’s not rocket science, but it does require specialist skills, and even if you’re lucky enough to have access to a secretary or PA who can type, that doesn’t mean they can provide fast, accurate, grammatically correct and readable transcripts from an audio file … and all that on top of their regular workload.
I’m sure it will come as no surprise that I am recommending onshoring and outsourcing, since this is the service that we offer here at Penguin Transcription, but I think you will agree that the arguments are valid.