Context is Key

Context is key

I think one of the main reasons I love proofreading transcripts is that it’s fun ferreting out and changing those odd little mistakes where the sentence someone’s typed makes perfect sense, but in context it’s nonsense. It’s a bit like doing a puzzle really.  Context is so often the key.

It never ceases to amaze me that people providing transcripts sometimes get it so wrong – but I won’t deny that I also make mistakes – that’s why proofreading back through is so important! An example of a mistake I proofread the other day was a colloquialism. Of course not everyone is familiar with all colloquialisms, but I was a bit surprised the transcriber didn’t highlight this one as a query. It went something like this*: ‘I like doing x, but then I like doing y too. X is fun but takes a long time. Y is a bit less fun but it’s quick. It’s swings and roundabouts really.’ The transcriber had put ‘swims and roundabouts’ which at least gave me a chuckle. There’s no excuse for it though – when someone is transcribing this and types ‘swims and roundabouts’ a ‘that’s odd’ flag should automatically start waving in their brain. Then all you have to do is look it up on dear ol’ Google. You immediately get, other than a few references to an Angry Birds theme park that will include ‘a mixture of themed swims and roundabouts…’, a notification saying ‘Did you mean swings and roundabouts?

Then there’s the homonyms of course, or strictly speaking homophones – where words sound identical but are actually spelt differently. The obvious suspects are things like ‘they’re’ and ‘their’, or ‘aloud’ and ‘allowed’, but to be honest I wouldn’t employ anyone who couldn’t manage those! It’s the subtle ones that do still crop up though:

  • ‘It was all together a fine kettle of fish’ is wrong. It should be ‘It was altogether a fine kettle of fish’, because ‘all together’ means various things in one place, but altogether means completely.
  • ‘I was going to brooch the subject’ is nonsense because brooch is a piece of jewellery. The word should be ‘broach’ which means to bring up for discussion.
  • ‘The road was tortuous’ or ‘the road was torturous’? Well, either could potentially make sense. The first one means the road was full of twists and turns and the second one means it was full of pain and suffering.

The only way to know what the third example above should be, if the word itself isn’t clear on the tape after a few listens, is to look at the context. If the speaker goes on to say, ‘I thought if the bends got any tighter it would be quite dangerous’ then suggestion one is a winner, but she says, ‘It was a journey I really didn’t want to make. I knew it was going to be painful before I started,’ then we’re looking at option two.

Another essential part of proofreading is research, generally internet-based, to check on people’s names, or locations mentioned in a transcript. Searching out an obscure village in Thailand, for instance, listening again and again to check, ‘Is that really what he said, or is it wishful thinking on my part, because it’s a name I’ve found?’ And then going back and seeing if he says anything else about the village to give me a clue… context again. Perhaps ‘It was near Chiang Mai’. Heck, the one I found is down in the south and Chiang Mai is up north – start again; but what a sense of achievement when you do track them down!

One has to be a little careful not to waste time though. Perhaps in the case above the interviewer knew exactly where the interviewee was talking about and could have filled in the blank in a second or two! So we always try to fill in the blanks, but if something uncertain then we’ll always flag it up for the interviewer to double-check.

Then there’s bits you can’t quite hear – either the person’s mumbling or the recording isn’t great, or the interview is recorded somewhere noisy and a train went past blowing its’ whistle.  I always like to make a stab at those, although I’ll always highlight them as only possibilities, rather than definite. An example cropped up today. Someone was talking about making a contribution to something, ‘but not very much and very tan-xxx-ly.’ I could hear the ‘tan’ and the ‘ly’ quite clearly but the whole word wasn’t quite clear. Context was key again – she’d only played a roll from the side-lines so the missing word was ‘tangentially’.

So if you’re a novice transcriber reading this, do take on board that context is absolutely vital in this kind of work – and if you’re a potential client, please be assured that all work from Penguin Transcription is transcribed by a small team of experienced and knowledgeable transcribers, and then carefully proofread – taking context into account!

* I can’t use real examples as all our work is treated as strictly confidential.



2 responses to “Context is Key

  1. I do a lot of cutting edge medical transcription and usually end up searching for new drug names or the acronym names of current medical trials. I sometimes have to get very inventive on the search terms to find the information I need! Thank goodness for Google though.

    • I think it’s even worse with ‘general’ transcription because we can’t even turn to a specialist dictionary – but having said that, cutting edge drugs wouldn’t be in a specialist dictionary anyway. Good point about being inventive with searches – I should write another post around that. 🙂

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