Further points from our customer satisfaction survey

This is really good news for us: 100% of respondents who had used other transcription companies said that Penguin Transcription was better than other transcription companies – which is encouraging to say the least!

Respondents were asked to rank the following in order of importance to them:

Price
Confidentiality
Reliability
Accuracy
Flexibility
Turnaround time
Advice & guidance
User-friendly systems and service
Introductory offer
Charity/academic discount rate
Free short sample
Other

And this is how the rankings come out so far:

Answer

Ranking

Flexibility

1

Advice & Guidance

1

User-friendly systems and service

1

Confidentiality

2

Reliability

3

Accuracy

3

Price

4

It’s good to see that the things that we pride ourselves on are the things that matter most to our clients!

And finally, here are some comments from our clients:

Anne and her staff are really supportive is arranging details of transcription process, deadlines, costs etc. They are also very responsive to queries and often identify issues within audio that they resolve promptly.

Luke Dickens, Goldsmiths College, University of London

And regarding the quality of our transcription services, a short and sweet comment from Rick Young Limited:

Very happy, which is why I use you.

 

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