This is really good news for us: 100% of respondents who had used other transcription companies said that Penguin Transcription was better than other transcription companies – which is encouraging to say the least!
Respondents were asked to rank the following in order of importance to them:
|Advice & guidance|
|User-friendly systems and service|
|Charity/academic discount rate|
|Free short sample|
And this is how the rankings come out so far:
|Advice & Guidance||
|User-friendly systems and service||
It’s good to see that the things that we pride ourselves on are the things that matter most to our clients!
And finally, here are some comments from our clients:
Anne and her staff are really supportive is arranging details of transcription process, deadlines, costs etc. They are also very responsive to queries and often identify issues within audio that they resolve promptly.
Luke Dickens, Goldsmiths College, University of London
And regarding the quality of our transcription services, a short and sweet comment from Rick Young Limited:
Very happy, which is why I use you.